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Shipping policy

Order pick-up

We only operate online and we do not currently permit orders to be picked up from us.

Shipping within Australia will be via Australia Post.

Shipping to destinations outside of Australia will be via DHL and Australia Post International Courier.

 

DELIVERY TIMEFRAMES

Parcels usually picked up from our Sydney warehouse at the date of purchase however we cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

  • Within Australia: within 5 business days of us notifying you that your order has been shipped
  • Outside of Australia: within 14 days of us notifying you that your order has been shipped.

However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please send email to hello@eclecticlane.com your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

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